FAQ

Ordering 

Where Do I Enter My Promo Code? 
Any Promo Codes or Gift Card Codes can be entered at check out. if your code is not working please call us at 603.395.7796 or email us at info@wickedflannel.com so that we can assist you.


What If I Forget to Use A Promo Code Or It Isn’t Working? 
Please Contact info@wickedflannel.com and we can help you out. 

 
If I Return My First Order, Can I Use My 15% Off Promo Code Again? 
Your Original Coupon Code Will No Longer Be Valid, but Contact info@wickedflannel.com and we will help you out. 


Can I Change the Address on My Order? 
Please contact us a info@wickedflannel.com if you would like to change your shipping address. If the order has not been processed yet, we can change your address. Once an order has shipped, we are unable to change an address. 


One of the Products I Ordered Is Incorrect Or I Have Changed My Mind, What Should I Do? 
Please Contact info@wickedflannel.com and we will try our best to accommodate your changes. Once the order has been processed and shipped we are unable to make changes. 


Can I buy a Gift Card? 
Yes! You can buy a virtual gift card through our online store.

Shipping 

What Shipping Service Do You Use? 
We use USPS and UPS.


Will My Order Ship the Same Day? 
Unless specifically noted, all orders placed by 5pm ship the same day. 

 
How Do I get My Tracking Number? 
Once and order has shipped tracking information will be automatically sent to the email provided at check out. If you do not receive a tracking number please contact us at info@wickedflannel.com 
 
Do You Ship Internationally? 
Currently, we do not ship internationally. We hope to in the future. 
 

Refunds and Exchanges 

How Do I Make and Exchange? 
The best way to make an exchange is to send an email to info@wickedflannel.com so that we can assist you. 
 
Where Is My Refund? 
Refunds are processed once returned items are received and inspected. Refunds can take up to 7 days to be reflected in your bank statement. 
 
How Do I Make a Return? 
If you are not 100% satisfied with your purcahse, we offer a full refund for up to 30 days for the date of recipt. Items must be unworn with original tags. To return your purchase, please email info@wickedflannel.com so that we can assist you with return postage. 
 

Sizing & Clothing 

Do You Have a Size Chart? 
We include sizing information within product listings to ensure that you know exactly what size you are buying. If there is any information you do not see, contact us as info@wickedflannel.com and we will assist you.

 
Are Your Items Made In the USA With Materials Made in the USA? 

Currently, we have some products that we hand make with materials made in the US, we have some products we make with imported materials, we have some products made in the US by one of our partner companies, and we have some products that are completely imported from one of our American partner companies who manufacture overseas. We try to highlight this in our product descriptions, but if you have any questions send us an email at info@wickedflannel.com. 

If you are interested in supply chain management, US manufacturing infrastructure, ethical sourcing, and our goals as a company feel free to email us at info@wickedflannel.com. We love sharing information!


Do You Have a Wicked Flannel Store? 

YESS! We have a store front at 457 Lafayette Road, Hampton, New Hampshire. We are a tiny company run by a husband and wife who love this small seacoast New England town. Please, come visit - we would love to have you.

Feel free to email us a info@wickedflannel.com if you need travel recommendations.

 

Custom and Wholesale

Do You Offer Custom Printing?

Yes, we offer screen, sublimation, and digital printing options on an array of apparel and gifts. Navigate to our "Custom Printing" Page and fill out our contact form with some details on what you are looking for and we would be happy to help bring your project to life.

Do You Offer Wholesale Options to Other Retailers?

Yes, we do offer wholesale options on our Signature Items. We are currently working on a wholesale website for retailers, but if you send us an email at info@wickedflannel.com with the subject line "Wholesale Inquiry" and little info about your business, we would be happy to send you a catalog with pricing.